Head Of Customer Success

Jerusalem, Israel

About The Position

Joyned is revolutionizing the e-commerce landscape and we invite you to be a part of it!

Joyned has developed a Saas solution that helps merchants deliver a shopping experience that sparks joy. We’re helping merchants leverage their shopper’s natural engagement for better business results, by allowing their shoppers to have a joyned shopping session, live, on-site, in real-time.

We’re looking for a customer-obsessed Customer Success Manager.

What’s In It For You:

  • This is your chance to bring your experience and knowledge and build the Customer Success team of your dreams
  • An opportunity to take part in the early stages of a fast-growing start-up company
  • A chance to work in an environment that encourages innovation and entrepreneurship

What We’re Hoping To Learn From You:

  • How to design an amazing experience for our customers
  • How to create and maintain excellent relations with our customers
  • How to create a perfect Customer Success team workflow

Requirements

  • 5+ years of experience in Customer Success, preferably in a SaaS company
  • 2+ years of experience managing customer success teams
  • Experience working with customers from the eCommerce field – Advantage
  • English – Fluent
  • Excellent communication skills – verbal and written
  • Self-motivation and ability to thrive under pressure
  • Ability to work in a fast-paced start-up
  • A passionate leader who’s whose enthusiasm about Costumer Success is contagious

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